Your team as a human dashboard
Stock checks, order statuses, POD requests — your best people spend hours a day answering questions a screen could answer.
Give every client their own window into the warehouse
Every “can you check stock on…” email is an interruption for you and a delay for them. Pickpoint gives each of your clients a secure, branded portal with live answers — so they self-serve, you stay focused, and your service looks bigger than your team.
Sound familiar?
Clients who feel in the dark
When visibility requires a phone call, clients assume the worst. Opacity is the number one reason 3PL relationships sour.
Manual order intake
Orders arriving by email and spreadsheet must be rekeyed — slowly, and sometimes wrongly.
Built into the software, not bolted on
Live visibility, 24/7
Clients see their operation the moment they wonder about it.
- Live dashboard of orders outstanding, receipts in progress and imports
- Stock enquiry with levels, batches, movements and full history
- Order search with statuses, tracking numbers and delivery progress
- Warehouse map view of where their stock physically sits
Self-service order & ASN entry
Work flows in clean, without rekeying.
- Clients submit orders directly or import order files in their own format
- ASN creation and tracking for inbound shipments
- Ship-to address book and item maintenance in their own hands
- Import errors surface to the client immediately — fixed at the source, not discovered at pick time
Their reports, on their schedule
Nineteen reports, no requests needed.
- Full client report suite: stock levels, movements, order enquiry, fill rate, SKU velocity, receiving, QA and more
- Scheduled report emails — daily summaries and weekly client reports delivered automatically
- Invoices and billing periods visible in the portal
- Exports to Excel and PDF for their own analysis
Your brand, their login
A portal that sells your professionalism.
- Per-client branding — logo and styling on the portal and customer-facing pages
- Granular permissions control exactly what each client user can see and do
- Secure sign-in with SSO and multi-factor authentication available
- Fully separated client permission set — clients see their data, and only theirs
What this means for your warehouse
Hours back, every day
The routine questions answer themselves, and your team handles exceptions instead of enquiries.
Clients who stay
Transparency builds trust, and a portal they use daily makes switching 3PLs feel unthinkable.
A bigger-company image
A branded, self-service portal puts your service in the same league as the national players.
Client Portal: common questions
What can my clients see in the portal?
Clients get a live dashboard of their orders and receipts, stock enquiry with batches and movement history, order tracking, invoices, and a suite of nineteen self-service reports — 24/7, without calling your team.
Can clients submit orders through the portal?
Yes. Clients can enter orders directly or import order files in their own format, create ASNs for inbound stock, and maintain their own ship-to address book and items. Import errors are shown to the client immediately.
Can the portal carry my client's branding?
Yes. Each client portal can be branded per client with their logo and styling, on both the portal and customer-facing pages such as delivery scheduling.
Is client portal access secure?
Yes. Portal users have their own permission set scoped strictly to their company's data, with single sign-on and multi-factor authentication available.